Driver checks, service cover and safer deliveries
This Safety Protocol explains the checks and booking choices available through Dropdsh. Read it with the Terms of Service, Driver Partner Agreement and Prohibited Items Policy. The service specification and charges shown before you confirm form part of your booking.
1. Driver approval and required documents
Driver profiles and required documents are reviewed before approval to accept work. Requirements depend on the service, vehicle and relevant compliance conditions. Drivers remain responsible for maintaining the licences, vehicle insurance, goods-in-transit cover and specialist permissions required for the work they perform.
Driver insurance obligations are separate from the customer's contractual service cover level. Approval does not mean that every driver has DBS verification or that every service has the same checks.
2. DBS-checked drivers on request
Where available, you can request a DBS-checked driver using the DBS Verified Driver Only option during booking. Availability, any service requirement and any applicable fee are shown in the booking flow before confirmation. Some work may require this option.
DBS verification is a selected service requirement, rather than a promise that every booking uses a DBS-checked driver. A DBS certificate does not establish suitability by itself; relevant checks are considered in accordance with the Driver Partner Agreement.
3. Contractual service cover
Every booking includes a contractual service cover level, with higher limits available at checkout where offered. Review the selected level and any additional charge before confirming.
The selected cover level is the contractual maximum liability for the booking, subject to the Terms and their exclusions. It is not customer insurance unless checkout expressly identifies a separately authorised insurance product with its own provider and policy terms. Driver insurance does not give the customer a separate insurance policy.
Claims depend on evidence of the loss and the applicable limits and exclusions. Read cover levels and claims in the Terms; a selected limit does not guarantee payment of that amount.
4. Declared goods, packaging and handling
Describe your goods, value, weight, dimensions, condition and access requirements accurately. Package and label items for road transport, and select a suitable vehicle and any necessary assistance. Drivers may refuse unsafe or unlawful work.
Prohibited goods cannot travel through Dropdsh. Restricted goods require the prior approval and specialist arrangements described in the Prohibited Items Policy. Contact us before booking if you are unsure whether an item or handling requirement can be accepted.
5. Tracking and proof of delivery
Use the tracking and status updates available for your booking. Location and arrival information can be affected by connectivity and operating conditions; estimated times are subject to the Terms.
Proof of collection or delivery can include photographs, a signature, an OTP/PIN, location, timestamps and an order reference, depending on the booking requirements. Keep access instructions and recipient contact details accurate.
6. Payments, concerns and claims
Use the payment methods offered at checkout and review the booking summary, selected cover level, DBS option and disclosed fees before confirming. Payment and refund arrangements are explained in the Terms and Cancellation and Refunds Policy.
Report a delivery concern promptly through the available support channels or Contact page, quoting your booking reference and keeping relevant evidence. The Terms explain how problems and claims are handled; this page does not expand the agreed cover level or remove your statutory rights.
